Cancellation Policy
Cancellation Policy
Last updated: 30 September 2026
This Cancellation Policy explains when an eSIM order placed with ESIMIFY GLOBAL LTD ("eSIMify") can be cancelled. Because eSIMs are digital and delivered instantly, cancellation depends on whether the eSIM has been installed or used.
1. Before installation or use
If you have not yet installed the eSIM or consumed any data, you may request cancellation and a refund by contacting us on WhatsApp (+44 7343 115992) or at [email protected] with your order number. Eligible refunds are handled in accordance with our Refund Policy.
2. Wrong destination
If you purchased an eSIM for the wrong destination, contact our support team before installing or using the eSIM. We will help you with the cancellation and refund, subject to the eSIM being unused.
3. After installation or use
Once an eSIM has been installed or has started consuming data, the order is considered fulfilled and generally cannot be cancelled. Network-related issues at your destination are handled in accordance with our Refund Policy.
4. Activation failures
If an eSIM could not be activated due to a technical issue, you are entitled to a full refund with no deduction. Please contact our support team and refer to our Refund Policy for further details.
How to cancel
To request a cancellation, contact our WhatsApp support team at +44 7343 115992 or email [email protected] with your order number.
We do not share your personal details with third parties except where necessary to provide our services or comply with applicable legal obligations.
Company Details
ESIMIFY GLOBAL LTD
Registered Office:
128 City Road
London
EC1V 2NX
United Kingdom
Support Phone:
+44 7343 115992
Support Email:
Website:
https://www.esimify.co.uk