Privacy Policy

Last updated: 30 September 2026

ESIMIFY GLOBAL LTD ("eSIMify", "we", "us", or "our") respects your privacy. This policy explains what personal information we collect, why we collect it, and the choices you have. We do not sell, rent or share your personal information with any third party for their own use.

1. Information we collect

• Account & contact details — name, email, phone number and country code.

• Order information — plans purchased, destination, order and payment status.

• Technical data — device/platform, app version and basic usage needed to deliver and support your eSIM.

2. How we use your information

• To create your account and process and deliver your eSIM orders.

• To provide customer support and send order or service notifications.

• To keep the service secure and comply with applicable legal and tax obligations.

3. Sharing — how we handle your data

We do not share your personal information with third parties for marketing or their own purposes. To deliver the service you request, a limited set of essential service providers may process data strictly on our behalf and only as needed. These may include payment providers that process your transactions and eSIM network providers that activate and support your eSIM plan.

These providers are required to handle your information appropriately and may only process it as necessary to provide their services. We may also disclose information where required by applicable law, regulation, legal process, or to protect our legal rights.

4. Data retention

We keep your information only for as long as your account is active or as needed to provide our services. After that, we retain information only where necessary to comply with legal, tax, accounting, regulatory, or other legitimate obligations.

5. Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your rights & choices

You can access and update your personal details from My Profile at any time. You may also request access to, correction of, or a copy of your personal data by contacting us.

Depending on applicable data protection laws, you may also have additional rights regarding your personal information, including the right to request deletion or restriction of processing.

7. Deleting your data

You can delete your account and associated personal data yourself from My Profile → Delete Account, or request deletion by emailing [email protected] or messaging our WhatsApp support at +44 7343 115992.

Some information may need to be retained where required by applicable law, tax, accounting, regulatory, fraud-prevention, or other legitimate obligations.

8. Children

Our services are not directed to children, and we do not knowingly collect personal information from children without appropriate legal basis or parental/guardian involvement where required by law.

9. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or privacy practices. The latest version will always be available on this page, together with the date it was last updated.

Company Details

ESIMIFY GLOBAL LTD

Registered Office:
128 City Road
London
EC1V 2NX
United Kingdom

Support Phone:
+44 7343 115992

Support Email:
[email protected]

Website:
https://www.esimify.co.uk